Refund Policy for PC Makers (PCMAKERS.ORG)
Effective Date: May 23, 2025
At PC Makers Corp, we strive to deliver high-quality IT network solutions, consulting, and installation services. Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be requested for our services and products.
- Services Covered
This policy applies to all IT network consulting services, installations, and related offerings purchased through PCMAKERS.ORG.
- Refund Eligibility
- Consulting & Installation Services:
If you are not satisfied with the quality or outcome of our consulting or installation services, you may request a refund within 14 days of service completion. - Products (if applicable):
For any physical IT hardware or products provided as part of a service, refund eligibility will be determined based on the manufacturer’s return policy and the condition of the returned item.
- Requesting a Refund
To request a refund, please contact us within 14 days of your service completion date. Provide the following information:
- Your name and contact details
- Service or product purchased
- Date of purchase and completion
- Reason for your refund request
Contact Information:
- Phone: 239-221-0622
- Email: tito@pcmakers.org
- Refund Process
- Once your request is received, we will review the details and may contact you for further information or clarification.
- If your refund is approved, we will process it to your original method of payment within 3–5 business days.
- In cases where only part of the service was unsatisfactory, a partial refund may be issued at our discretion.
- Exclusions
- Refunds will not be issued for services that have been fully delivered and accepted, or for issues arising from circumstances outside of our control (e.g., customer-provided equipment failures, misuse, or third-party service interruptions).
- Custom software development, special-order hardware, or services that have already been substantially performed may not be eligible for a full refund.
- Customer Satisfaction
If you have concerns about your service, please contact us as soon as possible. We are committed to resolving issues promptly and professionally, and we value the opportunity to address your concerns before a refund is considered.
- Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with a revised effective date.
If you have any questions about our refund policy or need assistance, please reach out to us at 239-221-0622 or tito@pcmakers.org.
This policy is designed to provide clarity and transparency for our clients, following best practices for IT service providers.