Technical Operations Center
Our Technical Operations Center personnel are certified to support all of your Server, Desktop and Laptop Operating Systems, Tablets, Smartphones, Productivity Applications and Network-attached Devices and Hardware
In addition, we support industry specific software such as NextGen, Misys, Timeslips, Quickbooks, Peachtree, ProSystem Fx, Visio, Act, and many more.
Need Help Now? Our Technical Operations Center is the Answer – Just Pick Up The Phone
How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it – that equates to real dollars and cents. Our Technical Operations Center is available 24 hours a day, 7 days a week, 365 days a year because you never know when you will need us.
A Technical Operations Center (TOC) is a centralized unit responsible for managing and monitoring an organization’s technical infrastructure, typically focusing on IT systems, networks, and related services. Its main functions include:
• Incident Management: Detecting, analyzing, and resolving technical issues to restore normal service quickly.
• User Support: Providing direct assistance and troubleshooting for IT-related problems.
• Monitoring: Continuously overseeing system performance and security.
• Communication: Keeping users informed about the status of their requests or incidents.
• Continuous Improvement: Using data and feedback to enhance service delivery and processes.
In some organizations, especially those in critical sectors like aviation or emergency response, a TOC may also be known as a “tactical operations center,” focusing on real-time decision-making, resource coordination, and situational awareness during operations. In IT contexts, a TOC often uses a tiered support system to efficiently resolve issues, with each tier handling increasingly complex problems as needed.
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